ACG Terms and Conditions
All Paid Orders will be shipped to the customer within 2-3 weeks of order receipt. All Canadian Gear will not be responsible for delays in delivery due to events beyond its control, including shortages of material, labor strike, transportation failures or Acts of God.
All Canadian Gear Corporation wants all of its customers to be satisfied with their purchase(s) via the on-line store. For approved returns we are happy to refund the cost of the product. We are unable to refund original shipping or return shipping charges unless the return is due to our error.
Please note All Canadian Gear Corporation (ACG) cannot accept returns on liquidated, specials, and/or clearance items. Products that have been customized or otherwise altered at the request of a customer during the ordering process are not eligible for return unless we make an error. In all cases, excepting altered or customized product, our standard for accepting returned product is that it must be resalable. Decorated products (i.e. embroidery, silk screening, embossing, etc.) can only be returned due to original manufacturing defect in the product or if the product is damaged during shipping. All apparel offered through the On-Line Store has a sizing chart attached and colours the apparel is available in. During the ordering process please check the sizing charts to ensure that the item(s) you've ordered are the correct size prior to completing your order (size chart tolerance is +/- one inch). ACG will not accept returns based on incorrect sizing or colour.
Products may only be returned that have been assigned a Return Merchandise Authorization (RMA) number by ACG. You must obtain a Return Merchandise Authorization via phone or email within 5 days of delivery to obtain a full credit.
To have an RMA number issued for return, please contact us at (780)488-4910, or via email at ACG Sales Coordinator
WE WILL REFUSE ALL UNAUTHORIZED RETURNS - NO EXCEPTIONS!
Once you have been provided with an RMA number, please ship the product back with the RMA number clearly displayed on the exterior of the package within 48 hours of the receipt of the RMA number, prepaid in the original packaging along with the bill of sale or a copy of the invoice and the completed RMA Form to:
ACG On-Line Returns
8626 53 Ave NW
Edmonton, AB Canada T6E 5G2
Within 5 days of receipt of the product by ACG we will advise you via email or by telephone that the product has been received, it has been inspected and accepted (or declined) for credit or exchange by ACG, and the appropriate account has been credited or an exchange product has been shipped to you. Please note, although credits are issued immediately upon acceptance of returned items at our facility, it may take up to 2 billing cycles before the credit appears on your credit card statement.